The DietIQ StudioCovered if something's wrong
An access issue or a programme pulled down early — our policy spells out exactly what happens next.
CLARITY IS PART OF THE EXPERIENCE
Good questions.
Thoughtful answers.
Understand how buying, access and refunds work — before you ever need to ask.
BUYING WITH CONFIDENCE
Real programs.
Real creators.
A real refund policy.
You're not just buying a file — see exactly what protects you before you pay.
Read our refund & access policy ↗One price, shown upfront
What you see at checkout is what you pay. No subscriptions, no add-on fees later.
Self-certified by the creator
Every creator confirms their own content before it goes live — general wellness education, never medical treatment.
Access & ownership
Your purchase is tied to your own account, not transferable — access depends on the delivery mode (self-paced or scheduled) shown on the program's page before you buy.
Privacy
Health information you enter stays private to you and is never shared with the creator for marketing or outreach — creators see commercial order records only.
Refunds & billing
DietIQ handles every payment and refund directly — you're never routed to the creator for a billing issue. A refund stops access immediately.
If a creator pauses or leaves
You keep the access you already purchased. A program being paused or closed doesn't take away what you've already bought.
About DietIQ Studio
DietIQ Studio is the creator platform behind the programs you buy here, built on DietIQ’s program, group and nutrition workflows and operated by Vela Aura Inc., Kitchener, Ontario.
Help when you need it
Start with the Q&A above. For anything account- or billing-specific, reply to any DietIQ email you've received — never to the creator directly.