REFUNDS & ACCESS

Refunds and program access

Last updated October 26, 2026

DietIQ handles every payment and refund on Studio directly. You are never asked to settle a billing issue with the creator.

1. Your access

A purchase is tied to the account you checked out with. Each program page shows its delivery, self-paced or weekly, and how long access lasts, before you buy. Open your programs from My purchases or in the DietIQ app with the same account.

2. Asking for a refund

Email info@dietiq.io from the address on your account, with your order ID and the reason. DietIQ reviews every request. Approved refunds go back to the original payment method through Stripe.

3. What a refund changes

A refund ends access to that program.

4. If a creator pauses or leaves

You keep the access you already bought. A program being paused or closed does not take away a purchase you have made.

5. Your legal rights

Nothing on this page limits rights you have under consumer protection law where you live.

Contact

DietIQ Studio is operated by Vela Aura Inc., 151 Charles St W, Kitchener, ON N2G 1H6, Canada. Questions about this page: info@dietiq.io.